About Us

Frequently Asked Questions: Hotel

What are the age requirements in order to make a reservation?

What are the age requirements in order to make a reservation?
You must be a minimum of 18 years of age to make a room reservation.

Is there a minimum stay requirement?
A two night minimum stay may be required during peak periods of the year and for special offers.

Is a deposit required for reservations?
Yes. A deposit of 1 nights stay plus tax is required at the time of booking.

What is the cancellation Policy?
Cancellations made less than 72 hours prior to date of arrival will forfeit the entire amount of the deposit.

Are water park passes included in the room rate?
The number of passes included with each room varies and is based on the type of room. See the Rooms & Suites page for room descriptions.

What credit cards will be accepted?
We accept all major credit cards.

Is your facility pet friendly?
Only service animals are allowed in the resort. Contact guest services for pet friendly options or local kennel facilities.

Do you have a fitness center?
Yes. The fitness center for hotel guests is located on the lobby level.

What amenities are available for business travelers?
Wireless internet is available throughout the resort. The front desk offers fax/copy services

Is child care service available?
No. Big Splash Adventure Indoor Water Park & Resort does not provide child care. Children should be accompanied by an adult at all times.

Are handicap accessible rooms available?
We offer handicap accessible rooms on the lobby level. Please contact guest services for more information.

What is the time zone for French Lick, IN?
French Lick is located in the Eastern time zone.

What time is check-in?
Check-in time begins at 4:00 p.m. (EST). However, guests are welcome to come as early as 12:00 p.m. to pre-register and begin using the water park. (Please check Operating Hours for the water park to ensure correct arrival times)

What time is check-out?
Check-out time is at 11:00 a.m. (EST). Guests may stay and continue to use the water park until it closes as long as they keep their wristbands on from their previous stay.

Can gift certificate expiration dates be extended?
We do not extend the expiration date of gift certificates for the water park or hotel.

Do you participate in donations?
Yes, we do participate in donations. To be considered, we must receive your request in writing. You can submit to PO Box 192, French Lick IN 47432. Letters received through fax or email will not be considered.

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